Terms and Conditions

Acceptance of Terms

By accessing and using thcnurseconcierge.com (“Website”), you agree to be bound by these Terms and Conditions, along with our Privacy Policy. If you do not agree to these terms, you must discontinue use of the Website and services.

Age Restriction

This Website and its services are intended for individuals 18 years or older. By using this Website, you represent that you are at least 18 years of age.

Scope of Services

Today’s Healthcare Nurse Concierge Services (“Service Provider”) provides non-medical concierge services to assist clients with healthcare-related needs. These services do not replace medical advice, diagnosis, or treatment by a licensed healthcare provider. Clients should always consult their healthcare provider for medical concerns.

Medical Disclaimer

Today’s Healthcare Nurse Concierge Services provides non-emergency nursing support. The information on our website and services is for informational purposes only and does not constitute medical advice and should not be treated as such. We do not establish a doctor-patient relationship. Always consult a licensed medical professional for urgent or primary care needs.

Professional Assistance

You must not rely on the information on thcnurseconcierge.com as an alternative to medical advice from your doctor or other professional healthcare providers. If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider. If you believe you may be experiencing a medical emergency, seek immediate medical attention by calling 911 or visiting the nearest emergency facility. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on thcnurseconcierge.com.

Limiting Our Liability 

You agree not to hold us liable for any damages arising from or relating to your reliance on any of the medical information provided on thcnurseconcierge.com. Additionally, you agree not to share medical information obtained from our website with a third party, as that third party may not have read this disclaimer and understood its context.

If you share medical information from thcnurseconcierge.com with a third party in any form (written, electronic, or oral), you agree to indemnify and defend us against any claims for damages by that third party or any additional parties who receive the information from them.

Privacy and Data Collection

The Service Provider is committed to protecting personal information. Any data collected will be handled in compliance with applicable privacy laws, including HIPAA, where applicable. Please refer to our Privacy Policy for details on how we collect, use, and protect personal information.

Use of Website Content

Visitors may not use, reproduce, or distribute Website content without written permission from the Service Provider. Any unauthorized use may result in legal action.

Limitation of Liability

The Website and Service Provider make no warranties regarding the accuracy or reliability of the Website’s content. Visitors assume full responsibility for their use of the Website and services. The Service Provider shall not be liable for any direct, indirect, or consequential damages arising from use of the Website or services.

Refund and Cancellation Policy

We understand that plans may change, and we strive to accommodate our clients whenever possible. However, to ensure the efficiency of our scheduling and staffing, we have implemented the following refund and cancellation policy:

  • Cancellations with at least 48 hours’ notice: Full refund or rescheduling without penalty.
  • Cancellations within 24-48 hours of the scheduled service: 50% refund or one-time rescheduling without penalty.
  • Cancellations within 24 hours of the scheduled service: No refund, but rescheduling may be offered at the discretion of Today’s Healthcare Nurse Concierge Services.
  • No-shows: No refunds will be issued for missed appointments without prior notice.
  • Non-refundable fees: Any consultation, assessment, or travel fees are non-refundable.
  • Refund processing: Approved refunds will be processed within 7-10 business days and issued via the original payment method.

Privacy and Data Collection

The Service Provider is committed to protecting personal information. Any data collected will be handled in compliance with applicable privacy laws, including HIPAA, where applicable. Please refer to our Privacy Policy for details on how we collect, use, and protect personal information.

Dispute Resolution and Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association’s rules. Each party will bear its own costs unless otherwise determined by the arbitrator.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of any modifications.

For inquiries, please contact us at care@thcnurseconcierge.com.